Accessibility Statement
We want this site to work for everyone who wants to read it, including people using a screen reader, a keyboard instead of a mouse, magnification, or a browser set to larger text. This page says where we actually are with that — including the parts that are not good enough yet.
Last updated 20 August 2026.
What we are aiming for
The Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. That is the standard Australian government sites are held to and the one most commonly referred to under the Disability Discrimination Act 1992 (Cth).
We are not claiming to have met it. A statement that opens by declaring full conformance, with no audit behind it, is worth nothing — so here is the actual position instead.
What is built in
These are things we have deliberately done and can point at in the code:
- Proper page structure. Every page declares its language and uses real landmarks — a single main region, a header, a footer, and navigation regions that are labelled — so a screen reader can jump between them instead of reading through everything.
- Skip to content. A “Skip to content” link is the first thing keyboard focus lands on, on every page. It jumps straight past the header and navigation to the start of the article, and it moves the focus there — so the next Tab carries on inside the content instead of starting over at the top.
- A focus ring you can see. Every link, button and form field shows a visible outline when you reach it by keyboard, including the contact, subscribe and comment fields. The outline appears on keyboard focus rather than on a mouse click.
- Headings that mean something. Reviews and guides use a real heading hierarchy rather than large bold text, so they can be navigated by heading.
- Labelled form fields. The contact and subscribe forms have proper labels on every field, including the ones that look label-free on screen — those labels are there for screen readers even where the visual design uses placeholder text.
- Text alternatives for images. Brand logos and product photographs carry alternative text, and images that are purely decorative are hidden from assistive technology rather than read out as noise.
- State announced, not just shown. Menus, tabs, the mobile navigation and the “helpful” buttons expose their state to assistive technology, so an expanded menu or a pressed button is not something you have to see to know.
- Reduced motion is respected. If your system is set to reduce motion, the smooth scrolling and the sliding tab strip switch off. We do not override that preference.
- Light and dark. The site follows your system’s light or dark setting and can also be switched manually, which matters for light sensitivity and for some low-vision conditions.
- Text scales. The layout is built in relative units, so browser zoom and larger default text sizes reflow the page rather than clipping it.
- It works on a phone. Every page is responsive, and comparison tables scroll within themselves rather than forcing the whole page sideways.
Known problems
These are real, we know about them, and we are not going to pretend otherwise while we fix them:
- Colour contrast has not been measured. The palette was chosen by eye, in both light and dark modes. Some secondary text — captions, muted labels — may not meet the 4.5:1 ratio AA requires. Until we have measured it we are not going to claim it passes.
- Nothing here has been tested with a screen reader. The structure is built correctly as far as we can tell from the code, but building it correctly and confirming it reads well are two different things, and we have only done the first.
What we have not done
To be unambiguous about it: this site has had no formal accessibility audit, no third-party assessment, no user testing with people with disability, and holds no accessibility certification from anyone. Everything on this page is our own review of our own code.
If we have that work done, this page will say so and will say who did it.
Tell us if something does not work
This is the most useful thing you can do, and we would genuinely rather hear it than not. If a page will not work with your screen reader, if you cannot reach something by keyboard, if the text is unreadable at your zoom level, or if anything else gets in your way, email service@top3mattress.com or use the contact form at the bottom of any page.
It helps if you can tell us:
- The page you were on
- What you were trying to do
- What browser, device, and assistive technology you were using, if you know
We will acknowledge you and tell you what we can do and when. If a page is unusable for you, ask us for the information in it and we will send it to you in a form that works — plain text, or whatever suits — rather than making you wait for a fix.
If we do not sort it out
Under the Disability Discrimination Act 1992 (Cth) it is unlawful to discriminate on the basis of disability in the provision of services, and that includes websites. If you raise a problem with us and are not satisfied with how we handle it, you can make a complaint to the Australian Human Rights Commission.
- Online: humanrights.gov.au/complaints
- Phone: 1300 656 419
Complaints to the Commission are free and you do not need a lawyer to make one. We would much rather hear from you first, though — it is faster for both of us.
Keeping this page honest
This page is reviewed whenever we make a significant change to the site’s front end, and the date at the top is updated when it changes. When something in the “Known problems” list is fixed, it comes off the list — and if we find a new problem, it goes on.
Related pages
- About Us — who this site is for, and how commission affects what appears on it
- Terms Of Use — what you can expect from this site, and what we are not responsible for
- Privacy Policy — what this site collects, and what it deliberately does not