TEMPUR Ease 20 Medium Mattress Review
20 cm all-foam mattress built on TEMPUR material, sold through retailers with a 10-year full replacement guarantee and no sleep trial.
How it scored
Every mattress on this site is scored against these same ten criteria. How we rate
Our verdict
The cheapest way into TEMPUR’s own material — but at 20 cm it is a shallow build, comes in one feel only, and there is no trial to fall back on if that feel is wrong for you.
Worth considering only if you already know TEMPUR material suits you
Try it in a showroom first — there is no trial, so the shop floor is your only test
Compare the price across the seven stockists; TEMPUR’s own site publishes none
If you want a firmer or softer feel, look at the PRO range instead — but expect to pay roughly twice as much
Pros & cons
- The warranty is stated as full replacement for the whole ten years, not pro-rata
- TEMPUR’s own material is the reference point for pressure-relieving foam, and this is the cheapest way into it
- The cover unzips and washes at 30 °C
- Seven retailers stock it, so you can shop the price rather than take one seller’s number
- At 25.8 kg a queen is light enough for two people to handle easily
- There is no sleep trial at all — neither TEMPUR nor the retailer offers one
- Medium is the only feel, so if it is wrong for you there is nothing to switch to
- At 20 cm there is less comfort layer to work with than in a typical 25–30 cm build
- The warranty does not publish an indentation depth, so the test a claim is judged against is not stated
- TEMPUR’s own Australian site publishes no prices, so you cannot check what it should cost before walking into a store
Products & pricing
In-depth review
Ease 20 Medium
The Ease 20 is the entry point into TEMPUR’s own range: a layer of TEMPUR Adapt material over a DuraBase support layer, finished with a cover that unzips and machine washes at 30 °C. A queen measures 152 by 203 cm, stands 20 cm deep and weighs 25.8 kg. It is designed in Denmark and made in Europe, and it is sold through retailers rather than by TEMPUR directly.
Two things are genuinely good here. The material is the reference point the rest of the category is measured against for pressure relief, and this is the least expensive way to sleep on it. And the ten-year guarantee is stated as full replacement for the whole term rather than tapering to a pro-rata payout — a distinction most rivals leave unsaid. Seven Australian retailers stock it, so the price is something you can shop rather than accept.
The costs are unusually concentrated. There is no sleep trial from TEMPUR or from the retailer, and Ease comes in one feel only — medium — so if the feel is wrong for you there is neither a firmer version to switch to nor a way to send it back. At 20 cm there is less comfort layer to work with than in a typical 25–30 cm build, the warranty does not publish the indentation depth a claim would be judged against, and TEMPUR’s Australian site lists no prices at all, so you cannot tell whether a showroom quote is a good one before you walk in.
Cooling Properties
Dense conforming foam holds heat more than an open spring structure does, and the Ease pages name no cooling technology at all. TEMPUR sells a separate SmartCool range, which tells you where this one sits.
Pressure Relief
This is what TEMPUR material is for. It conforms slowly and completely to the shape pressed into it, which is why the category still measures itself against it.
Responsiveness
Slow to release is the defining property of this material. Changing position means climbing out of the impression you made, which some sleepers find reassuring and others find restrictive.
Motion Isolation
Solid foam with no spring layer absorbs a partner’s movement rather than transmitting it. The same slow response that limits bounce works in your favour here.
Customer service
This mattress is bought from a retailer rather than from TEMPUR directly, so after-sales contact runs through whoever sold it to you. Warranty claims go to TEMPUR under the ten-year full replacement guarantee; returns and delivery are the retailer’s terms, and those differ between the seven stockists.
Phone Support
Retailers — Bedshed, David Jones, Domayne, Forty Winks, Harvey Norman, Myer, Snooze
Live Online Chat
Warranty — 10-year full replacement, claimed through TEMPUR
Questions & answers
No. Neither TEMPUR Australia nor Domayne offers a trial or comfort exchange on this mattress. Once it is delivered, the decision is final apart from your rights under Australian Consumer Law if something is actually wrong with it.
Medium, and that is the only option. TEMPUR’s configuration data lists a single feel for the entire Ease range. The PRO range offers soft, medium, firm, medium-firm and a hybrid medium-firm, at roughly double the price.
Designed in Denmark and made in Europe. The retailer does not name the specific country. Note that some other TEMPUR models are stated as made in Denmark — that claim does not carry across to this one.
Yes. It unzips and machine washes at 30 °C. The TEMPUR PRO range uses a different cover rated to 60 °C, so do not assume the higher temperature applies here.
TEMPUR states it as a full replacement guarantee running from the date of purchase, rather than a pro-rata one. Unlike several rivals it does not publish an indentation depth, so the measurement a sagging claim would be judged against is not stated publicly.